General terms and conditions

1. These conditions apply to all offers, orders, deliveries, and invoices from the supplier. They form an integral part of the agreement. Deviations are only valid if agreed upon in writing by both parties.

2. All offers and proposals are valid for a period of 15 days, unless otherwise stated. An agreement is concluded after written confirmation of the order by the supplier.

3. Our invoices are payable in cash at Vichte – Anzegem, unless otherwise agreed in writing.

4. Deliveries of products take place at the address specified by the customer. The agreed delivery times are indicative. If the delivery time is exceeded, the customer is not entitled to compensation unless there is intent or gross negligence.

5. The invoice is deemed to be accepted by the debtor if no written protest is made within 8 days of the invoice date. No protest can be accepted after this period.

6. Under penalty of inadmissibility, all complaints regarding visible defects in the goods must be made in writing within 3 days of delivery, or within three days of receipt of the invoice if the customer is encountering these sales conditions for the first time. In the case of hidden defects, we are only obligated to replace the goods we delivered.

7. The supplier's liability is in any case limited to the amount of the respective order. The supplier is never liable for indirect or consequential damage, unless there is bad faith or gross negligence.

8. In the event of force majeure, the delivery obligations are suspended for the duration of the force majeure situation. Force majeure refers to all circumstances beyond the reasonable control of the supplier, such as natural disasters, strikes, government measures, etc.

9. All listed prices are exclusive of VAT. Payment must be made within 30 days of the invoice date unless another date has been agreed upon in writing. If payment is not made within the specified period, an interest of 1% per month on the outstanding amount is due from the due date, automatically and without prior notice.

10. We reserve the right to demand immediate payment of any outstanding debt and to cancel any order or ongoing contract.

11. In the case of total or partial non-payment of the debt on the due date without serious reasons, the outstanding balance will be increased by 15%, with a minimum of 125 euros and a maximum of 2000 euros, even if grace periods are granted, this as a lump-sum compensation for damages, without prejudice to costs and delay interest, as a conventional penalty (art. 1147-1152 Civil Code).

12. The delivered goods only become the property of the buyer after full payment of the price.

13. All collection costs, including legal and extrajudicial reminders, are at the expense of the buyer.

14. We expressly reject the printed conditions appearing on letters or documents from our customers. The buyer cannot invoke their own terms of sale when they are in conflict with ours. Each buyer declares to agree in advance to our sales conditions, and by sending their order to us, they declare that they have been informed of our sales conditions. These general sales conditions always take precedence over those of our suppliers, subcontractors, and clients.

15. Any dispute will only be dealt with by the courts of the Kortrijk district, unless Delgiro has explicitly granted a written deviation. Belgian law is applicable.

16. These general terms and conditions were drafted in Dutch. If any provision is invalid or unenforceable, the remaining provisions will remain fully in effect.